Our Satisfaction Promise

 
 

We Strive for Complete Satisfaction

If you are not satisfied with our service, please contact us. We take complaints seriously and aim to resolve them quickly and fairly.

If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC:

  • Fill out a complaint form online at hcc.vic.gov.au or

  • Phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.

Privacy Policy

Your personal information and privacy is of very high importance to us at Pace Health Management. For full details of our Privacy Policy click here.

NDIS Quality and Safeguards Commission

Phone: 1800 035 544 (free call from landlines) or TTY 133 677
National Relay Service and ask for 1800 035 544
Interpreters can be arranged.

To complete an NDIS Complaint Contact Form online go to business.gov.au